Velora is a digital platform operated for users in India by HIDDEN TALENT R&D PRIVATE LIMITED, 54, Main Sector Shastri Nagar, Bhilwara, Bhilwara, Rajasthan, India, 311001 (“Hidden Talent India”), and for certain other regions by Dhaasu LLC, 221 N. Broadway Street, Suite 3A, Middletown, DE 19709, USA (“Dhaasu LLC”). Together, these are referred to as “Velora”, “we”, “us”, or “our”.

Velora is designed for social planning, trip and event coordination, vendor collaboration, community-driven group engagement, and digital ticketing. It enables users to discover, organize, and participate in experiences, communicate in real time, and engage with other users and vendors.

Most events, trips, and activities listed on Velora are created and operated by independent third-party organizers (“Organizers”). Velora itself does not own, host, manage, control, or operate these events.

By accessing or using Velora, you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, please do not use Velora.

These Terms apply to all users, including but not limited to:

You must be at least 13 years old to use Velora. Certain features (including financial transactions, ticket purchases, and vendor tools) may require you to be at least 18 years old or the age of majority under applicable law.

You agree to provide accurate information when creating an account and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Velora is a technology platform and marketplace that enables users and Organizers to connect, communicate, and transact. For users in India, Hidden Talent India operates Velora as an “intermediary” under the Information Technology Act, 2000 and applicable rules. Velora does not:

Content, listings, and information about events, trips, and services are provided by users and Organizers. Velora is not responsible for user-generated content and is entitled to safe-harbor protections for intermediaries to the fullest extent permitted by law.

Velora may moderate, remove, or restrict access to content or accounts in its discretion where it reasonably believes there is a risk of fraud, illegality, harm, or violation of these Terms.

You retain ownership of the content you create or share on Velora, including posts, messages, images, reviews, and other materials (“User Content”). By uploading or posting User Content, you grant Velora a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, display, modify, reproduce, distribute, and use such content in connection with operating, securing, and improving the platform, and for marketing Velora (not for endorsing third-party products without your consent).

You agree not to:

Any form of misrepresentation—including false claims of identity, group affiliation, organizational ties, or vendor services—is strictly prohibited and may result in immediate suspension or termination of your account.

Velora will cooperate with law enforcement and governmental authorities as required by applicable law, including by sharing information when compelled by valid legal process.

Users may create or join communities and groups. Group creators or assigned owners (“Admins”) are responsible for managing membership, content, and behavior within their groups.

Group Owner Responsibilities:

Ownership of a community or group may be transferred or reassigned to a verified party who can demonstrate legitimate real-life ownership or affiliation. Users must not create or administer groups for entities or communities with which they have no genuine connection.

Velora may intervene in or remove groups that:

Velora supports one-to-one messages, group chats, event-specific discussions, and other communication features. You agree not to use these tools for:

Some communications may be end-to-end encrypted. In non-private or reportable contexts, Velora may use automated tools to detect harmful or abusive behavior and to protect users and the platform.

Events, trips, meetups, and similar experiences listed on Velora are generally created and managed by third-party Organizers. Organizers are solely responsible for:

By attending an event, you acknowledge that participation involves inherent risks and agree that Velora is not liable for injuries, losses, damages, cancellations, postponements, no-shows, or misrepresentation by Organizers or vendors.

Certain obligations of Organizers are further detailed in a separate Velora Event Organizer Agreement, which Organizers must accept before listing paid or ticketed events.

Velora may issue digital tickets, passes, or confirmations (“Tickets”) for events. A Ticket constitutes a revocable license to attend the specified event, subject to:

Digital tickets may include QR codes, barcodes, unique IDs, or other secure identifiers. For security and anti-fraud reasons:

Unless specifically restricted by an Organizer, Velora does not currently impose platform-level restrictions on Ticket transfer or resale. However, Velora is not responsible for the validity, authenticity, or usability of Tickets that are transferred, resold, or obtained outside official Velora channels.

Velora uses third-party payment processors such as Razorpay and Stripe (and may add others in the future) to process payments for Tickets, subscriptions, and other paid features. By making a payment on Velora, you also agree to the applicable payment processor’s terms and policies.

Ticket prices, taxes, and certain fees are determined by the Organizer. Velora may charge separate platform or convenience fees for using the service.

Refunds, cancellations, and changes are governed by:

Velora does not guarantee refunds. In certain situations (such as event cancellation, duplicate charges, or confirmed payment errors), Velora may, but is not obligated to, facilitate or process refunds by adjusting Organizer payouts or as otherwise described in the Cancellation and Refunds Policy.

Velora reserves the right to withhold, delay, or adjust payouts to Organizers in response to suspected fraud, chargebacks, regulatory requirements, or high volumes of complaints, even if “no hold” is applied in standard circumstances.

Vendors may create profiles, promote services, and engage with users. Velora may offer subscription plans or premium features for vendors and organizers, including enhanced visibility, analytics, or promotional tools.

Vendors agree to:

Velora may suspend or terminate vendor access in case of misconduct, fraud risk, or violation of these Terms. Vendors should not attempt to bypass the platform for off-platform deals that rely on Velora’s infrastructure and users.

Velora may use artificial intelligence and automated systems to suggest events, summarize messages, recommend communities or vendors, or assist with planning. These tools are intended to support, not replace, your own judgment.

Velora does not guarantee the accuracy, completeness, or suitability of AI-generated recommendations and is not liable for decisions you make based on such outputs.

Your use of Velora is subject to our Platform Privacy Policy, which explains how we collect, use, share, and protect your personal information, including data related to ticketing, device identifiers, and fraud monitoring. The Privacy Policy also describes your rights and choices under applicable data protection laws, including India’s Digital Personal Data Protection Act and relevant international regulations where applicable.

By using Velora, you consent to the processing of your data as described in the Platform Privacy Policy.

All software, code, designs, trademarks, logos, and other intellectual property comprising Velora are owned or licensed by Velora (including Hidden Talent India and/or Dhaasu LLC as applicable). All rights are reserved.

You may not copy, reverse-engineer, decompile, modify, or create derivative works from the Velora platform without our prior written consent.

Velora may suspend, limit, or terminate your access to all or part of the platform at any time, with or without notice, if it reasonably believes that you have violated these Terms, engaged in fraud or abuse, or pose a risk to other users or to Velora.

You may delete your account at any time through the platform where available or by contacting support. Certain data may be retained for legal, security, or compliance purposes.

To the fullest extent permitted by law, Velora (including Hidden Talent India, Dhaasu LLC, their directors, employees, and affiliates) is not liable for:

In all cases, Velora’s aggregate liability arising out of or relating to any transaction or use of the platform is limited to the platform service fees (if any) actually received by Velora from you for the specific transaction giving rise to the claim. Ticket face value, taxes, and organizer revenues are excluded from this limitation.

Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

For users located in India or transacting with Hidden Talent India, these Terms are governed by the laws of India. Courts at Bhilwara, Rajasthan (or another competent court in Rajasthan, India) shall have jurisdiction, subject to any applicable arbitration agreement.

For users outside India transacting with Dhaasu LLC, these Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles. Disputes will be resolved through binding arbitration on an individual basis to the fullest extent permitted by law, and class actions and jury trials are waived where legally allowed.

In accordance with applicable Indian laws and regulations, the following Grievance Officer has been designated for users in India:

Grievance Officer (India)
HIDDEN TALENT R&D PRIVATE LIMITED
54, Main Sector Shastri Nagar,
Bhilwara, Bhilwara, Rajasthan, India, 311001
Email: grievance@hiddentalent.tech

For general support or questions about these Terms, you may contact us through the support channels provided in the Velora app or on our website.

Velora may update these Terms from time to time to reflect changes in our services, legal requirements, or business needs. Material changes will be communicated through in-app notifications, email, or website notices.

Your continued use of Velora after the effective date of any updated Terms constitutes your acceptance of those changes.