This Cancellation and Refunds Policy explains how cancellations, changes, and refund requests are handled for tickets, passes, and other paid items purchased through Velora. Velora is operated in India by HIDDEN TALENT R&D PRIVATE LIMITED and in certain other regions by Dhaasu LLC.

Velora is a platform and intermediary. Most events and experiences are organized by independent third-party organizers (“Organizers”). As a result, many refund outcomes are governed by the Organizer’s policy and applicable law.

Unless otherwise stated in this Policy, on the event page, or required by applicable law: all sales made through Velora are considered final.

The Organizer determines and administers event refund eligibility under the refund policy displayed for that event. Velora does not determine or control event refund eligibility and does not guarantee event refunds. This allocation does not limit rights that cannot be waived under applicable law.

Each Organizer defines their own cancellation and refund rules. These rules must be shown on the event page or during checkout. When you purchase a ticket:

If an Organizer does not clearly publish a refund policy, contact the Organizer before purchasing. Velora does not create a default right to an event refund, except where applicable law requires otherwise.

Where permitted by the Organizer’s policy or required by law, refunds may be available in the following situations:

These situations do not make Velora the refund decision-maker. The Organizer must decide and instruct any event refund, unless a payment-provider reversal or applicable law requires a different result. Velora may then carry out the instruction where technically possible.

Unless required by applicable law or the Organizer’s own policy, refunds will generally not be provided in the following situations:

If you believe you are eligible for a refund, you should first:

You should make refund requests as soon as possible, and in any case within a reasonable time after the event date or the incident giving rise to the request. Velora and the Organizer may decline late or incomplete requests.

Velora is a technology intermediary, not the Organizer, and does not decide or guarantee event refunds. Velora's support role is limited to the following actions where applicable:

Administrative assistance by Velora does not make Velora the refund decision-maker or guarantor of the event.

If you dispute a charge directly with your bank, card network, or payment provider (for example, via a chargeback), the investigation process is governed by that provider’s rules.

While a dispute is pending, Velora may:

Where a chargeback is decided in your favor, the refund amount, timelines, and currency are determined by your bank or payment provider, not by Velora.

Refunds, when approved, are generally processed in the same currency and to the same payment method used for the original transaction, subject to technical and regulatory constraints.

Any conversion differences, bank charges, or processing fees imposed by your bank, card issuer, or payment provider are outside Velora’s control and are not refundable by Velora.

This Policy should be read together with:

In the event of a conflict, non-waivable consumer rights under applicable law will prevail.

Velora may update this Cancellation and Refunds Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Material changes will be communicated via the Velora app, website, or email where appropriate.

Your continued use of Velora after an updated policy becomes effective constitutes your acceptance of the updated terms.