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Delivery and Shipping Policy

Effective Date: April 1, 2025

1. Introduction

This Delivery and Shipping Policy explains how Velora delivers digital tickets, passes, confirmations, and related communications to users. Velora is operated in India by HIDDEN TALENT R&D PRIVATE LIMITED and in certain other regions by Dhaasu LLC.

Velora primarily provides digital services. We do not generally ship physical products. All event tickets and confirmations are delivered electronically.

2. Digital Delivery Only

When you purchase a ticket, pass, or other digital item through Velora, delivery takes place via one or more of the following:

  • In-app ticket or pass display within your Velora account;

  • Email confirmation sent to your registered email address;

  • SMS or push notifications (where supported and enabled);

  • Downloadable or viewable QR code, barcode, or unique ticket identifier.

No physical tickets or printed passes are shipped by Velora unless explicitly stated for a specific event or product.

3. Delivery Timelines

In most cases, digital tickets and confirmations are generated and delivered immediately after successful payment confirmation from the payment processor (such as Razorpay or Stripe).

In some situations, delivery may be slightly delayed due to:

  • Network issues or temporary connectivity problems;

  • Processing delays at the payment gateway;

  • High system load during peak event sale periods;

  • Incorrect or undeliverable email addresses.

If you do not see your ticket in the app or receive an email within a reasonable time after payment, please use the in-app support or contact us with your transaction details.

4. Email, SMS, and Notifications

It is your responsibility to ensure that your email address and phone number in your Velora account are accurate and accessible. Velora is not responsible for non-delivery of emails or messages caused by:

  • Full or inactive inboxes;

  • Email filters, spam or junk settings, or blocking by your provider;

  • Incorrect or outdated contact details in your profile;

  • Third-party SMS or push notification delivery failures.

In many cases, your tickets and passes will still be available inside the Velora application, even if an email or SMS notification fails.

5. Accessing Your Digital Tickets

You can typically access your tickets and passes by:

  • Opening the Velora app or website and logging into your account;

  • Navigating to your “Tickets”, “Bookings”, or similar section;

  • Opening the confirmation email and following the link, if provided.

We recommend saving or bookmarking your digital tickets and ensuring your device is charged and functional when you arrive at the event.

6. Delivery Does Not Guarantee Entry

The successful delivery of a digital ticket or pass does not on its own guarantee entry to an event. Entry remains subject to:

  • Verification of your ticket’s validity and uniqueness at the venue;

  • Compliance with event and venue rules (including age, ID, dress code, etc.);

  • Security checks, capacity limits, and safety policies;

  • Any additional conditions imposed by the Organizer or venue.

Velora and the Organizer may deny entry in cases of suspected fraud, misuse, or violation of event or venue rules, even if a ticket has been delivered to you.

7. Ticket Transfer and Resale

Unless explicitly restricted by the Organizer, Velora currently does not impose platform-level restrictions on the transfer or resale of tickets. However:

  • Velora is not responsible for tickets transferred or resold outside official channels;

  • Tickets that are duplicated, altered, or invalid may be rejected at entry;

  • The original purchaser remains responsible for sharing tickets safely and lawfully.

Future updates to the Platform may introduce controlled transfer or resale mechanisms, and any changes will be reflected in updated terms and policies.

8. No Physical Shipping or Cash on Delivery

Velora does not typically offer:

  • Physical ticket shipping by courier or postal service;

  • Cash-on-delivery options for tickets or digital services.

If any Organizer independently arranges physical ticket delivery or merchandise shipping, that arrangement is strictly between you and the Organizer. Velora is not responsible for such physical delivery, delays, or losses unless explicitly stated for a specific Velora-managed product.

9. Issues with Delivery

If you face issues receiving or accessing your digital ticket, please:

  • Check your spam or junk folder for confirmation emails;

  • Verify that your email and phone number are correct in your Velora profile;

  • Log into the Velora app or website and check your “Tickets” or “Bookings” section;

  • Use in-app support or contact us with your transaction/reference ID.

We will make reasonable efforts to help you retrieve or regenerate your ticket where technically and contractually possible.

10. Relationship to Other Policies

This Delivery and Shipping Policy should be read together with:

  • The Platform Terms and Conditions;

  • The Cancellation and Refunds Policy;

  • The Privacy Policy.

In case of any conflict, the Platform Terms and applicable laws will prevail.

11. Changes to This Policy

Velora may update this Delivery and Shipping Policy from time to time to reflect changes in our services, delivery methods, or legal requirements. Material changes will be communicated via the Velora app, website, or email where appropriate.

Your continued use of Velora after an updated policy becomes effective constitutes your acceptance of the updated terms.