Shipping Policy
Effective Date: April 1, 2025
Velora is a digital platform. We do not ship physical items. All purchases made through our platform, including event passes and tickets, are delivered electronically.
Delivery Method:
- After successful payment, tickets and passes are issued instantly and will be accessible through your Velora account and/or sent to your registered email address.
- In some cases, you may also receive a secure QR code or digital confirmation for entry.
Delivery Timeline:
- Digital passes and tickets are typically delivered within a few minutes of purchase.
- If you do not receive your digital item within 24 hours, please contact our support team at support@velora.events
Important Notes:
- Since no physical items are shipped, no shipping fees apply.
- Customers are responsible for providing accurate contact details (such as email address and phone number) to ensure successful delivery.